Key Takeaways
- You need to attempt to use the Fb Assist Heart for numerous points, because it covers nearly each query.
- However you too can strive messaging a Fb rep utilizing Direct Contact varieties for particular issues.
- Enterprise accounts can use the Commerce Supervisor web page to electronic mail or chat for help.
For all its ups and downs, controversies and successes, Fb is likely one of the most-visited web sites on the earth. And but, contacting its buyer help is shockingly troublesome. Fb would not have a name heart, so you may’t simply ring up Mark Zuckerberg in the event you need assistance along with your account.
My group of tech-heads and I’ve been serving to of us navigate Fb for years. For many who’ve had their account hacked, we have now a walkthrough to get it back. We have additionally clarified utilizing (and disabling) Facebook’s new link-history feature, one amongst lots of our helpful articles about Facebook. Thus, we’re well-equipped for deciphering the Fb-customer-support riddle. With the assistance of my Pocket-lint colleagues, I’ve simplified the steps into the three greatest methods to get the help you want.
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1 Message a Fb rep
Through a Direct Contact type
Except you might have a private “in” with somebody on Fb’s help workers, getting a reply through electronic mail is nearly not possible. However many widespread points have corresponding Contact Varieties, which might be discovered within the Fb Assist Heart. To assist prevent time, I’ve listed direct hyperlinks to all of the out there Contact Varieties. In case your particular situation seems under, be at liberty to click on the hyperlink and submit your situation. Responses are despatched to the e-mail tackle with which your Fb account is related.
Not all contact varieties will allow you to kind out a message, as an alternative offering a listing of choices that you could verify.
Points with entry and accounts contact varieties:
Funds, merchandise, and property rights contact varieties:
Report points and violations contact varieties:
To report abusive content material, profiles, posts, or messages of different customers, you may faucet/click on the three dots (or downward arrow) within the nook of the put up and select “Report” or “Discover help.”
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Through electronic mail and chat
This contact methodology is simply out there to enterprise accounts with Checkout Companies, so some other kind of account will not have entry. In case you do have such an account, you could find help in your Commerce Supervisor web page through this link.
In your Commerce Supervisor web page:
- Click on in your account.
- Search for the “Training” dropdown and click on “Contact Help.”
- Browse the classes for the one which matches your situation.
- Write a message describing your situation within the textual content field.
- Choose Electronic mail or Chat, and ship your message.
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The following pointers might provide help to take Messenger to the following degree.
(Which do not at all times work)
1. Attempt reaching out to Fb on Twitter (now known as X).
In case you’ve tried every little thing else and nonetheless cannot get any help, there’s an opportunity the tech big will see your Tweet. Ship your Tweet to one of many Fb Twitter Handles: @FacebookApp, @Messenger, and @Meta. There is no promise that they’re going to get again to you, nevertheless it’s value a shot in the event you want help and have been ignored.
2. Attempt calling or emailing the discontinued Fb help strains.
Fb used to have telephone help, nevertheless it’s since discontinued the service. Nevertheless, it seems that these telephone numbers are nonetheless owned by Fb, so that you can provide them a strive. The emails are nonetheless in service, but they do not at all times reply in a well timed method.
Listed here are the outdated customer support numbers:
- +1 650-308-7300
- +1 650-543-4800
Listed here are the emails:
- help@fb.com
- press@fb.com
- appeals@fb.com
- abuse@fb.com
- datarequests@fb.com
Be cautious of scams when connecting with discontinued companies like these. Fb’s reps possible will not ask you on your password or different personal data.
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FAQ
Q: Does Fb Assist Heart have your reply?
I will get this one out of the best way first, since it is the official help useful resource from Fb. Though it will not join you to a real-live individual, the Facebook Help Center covers nearly each query and situation you can have.
Here is tips on how to use it.
-
Navigate to the Fb Assist Heart with
this link
. You too can copy-paste the URL into your browser:
www.facebook.com/help/
. - Use the search bar to seek for the suitable help article.
- Within the instance under, I searched “I can not entry Fb Market.”
- Solutions will pop up as you kind into the question.
- Use minimal key phrases to elucidate your situation as clearly as potential.
- Browse the completely different help articles to seek out the one which addresses your drawback.
- In case you are redirected to a contact type, fill it out with the proper data.
You too can strive the Meta help center, although it is going to possible direct you to the identical sources because the Fb Assist Heart.
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